Because many of our products are handmade and unique, we encourage mindful purchasing. You may return or exchange an item within 7 days of receiving your order, provided:
To initiate a return, email returns@earthyelegance.co.za with your order details and reason for return. Return shipping costs are the customer’s responsibility, unless the product arrived damaged or incorrect.
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed within 7–10 business days via your original payment method.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no cost to you.
For hygiene and sustainability reasons, the following cannot be returned:
For all enquiries, please contact: 📧 info@earthyelegance.co.za
© 2025 Earthly Elegance. All Rights Reserved.
WhatsApp us