Returns and Exchanges

Because many of our products are handmade and unique, we encourage mindful purchasing. You may return or exchange an item within 7 days of receiving your order, provided:

  • The item is unused, unworn, unwashed, and in its original packaging.
  • You provide proof of purchase (receipt or order number).

To initiate a return, email returns@earthyelegance.co.za with your order details and reason for return. Return shipping costs are the customer’s responsibility, unless the product arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed within 7–10 business days via your original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no cost to you.

Non-Returnable Items

For hygiene and sustainability reasons, the following cannot be returned:

  • Earrings or intimate wear
  • Custom-made or altered garments
  • Sale or clearance items

Questions?

For all enquiries, please contact: 📧 info@earthyelegance.co.za

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